Due to the nature of shipping containers as heavy industrial goods, USA Container Agents maintains a clear and fair return policy.

1. All Sales Are Final (Standard Policy)

Unless otherwise stated in writing, all container sales are final once the order has been confirmed and processed.

Shipping containers are sold as:

  • New (one-trip)

  • Used (cargo-worthy or storage-grade)

Condition details are disclosed prior to purchase.

2. Exceptions – Incorrect or Non-Conforming Orders

Returns or remedies may be considered only if:

  • The container delivered is materially different from what was confirmed in writing

  • The issue is reported within 24 hours of delivery

  • Clear photographic evidence is provided

In such cases, USA Container Agents will review the claim and determine an appropriate resolution, which may include:

  • Replacement (subject to availability)

  • Partial refund

  • Alternative solution

3. Non-Returnable Items

The following are not eligible for return:

  • Containers purchased as used with disclosed wear

  • Containers damaged after delivery

  • Containers modified after delivery

  • Containers delayed due to third-party logistics or customs

4. Refund Processing

Approved refunds (if applicable) will be processed within:

  • 12 business days

Refunds are issued using the original payment method unless otherwise agreed.

Shipping and handling costs are non-refundable unless explicitly stated.

5. Cancellation Policy

Order cancellations may be accepted only before:

  • Container allocation

  • Transport booking

  • Documentation processing

Cancellation requests must be submitted in writing. Cancellation fees may apply.

6. Contact for Returns

To request a return review, contact:

  • Email: sales@usacontaineragents.com