Return & Refund Policy

USA Container Agents recognizes that shipping containers are heavy industrial products and that return arrangements may require freight transportation. We therefore maintain a clear return policy covering eligible defective and non-defective returns, subject to the conditions below.

1. Return Eligibility

Eligible products may be returned within 30 days of delivery, provided the applicable return conditions in this policy are met.

Returns may be accepted for both:

  • Defective or incorrectly supplied products
  • Eligible non-defective products

Because shipping containers may be standard, used, or custom-built, return eligibility can vary depending on the type of unit purchased.

Standard, Non-Customized Units

Standard, non-customized units may be eligible for return within the 30-day return window, provided the container has not been modified, damaged, or materially altered after delivery.

For eligible non-defective returns, the customer is responsible for the applicable return transportation costs.

Customized Units

Containers manufactured, modified, or configured specifically according to a customer’s approved specifications are generally not eligible for non-defective returns, because they are produced specifically for that order.

However, if a customized unit is defective, materially different from the specifications confirmed in writing, or supplied incorrectly due to an error by USA Container Agents, the customer may request a return or other appropriate remedy.

2. Defective, Damaged, or Incorrect Products

If the container delivered:

  • Has a material defect;
  • Arrives damaged due to our handling or fulfillment;
  • Is materially different from the product or specifications confirmed in writing; or
  • Is the wrong product or configuration due to an error by USA Container Agents,

the customer should contact us within 30 days of delivery.

Clear photographs, videos, order information, and other reasonable documentation may be requested to assist with the review.

Depending on the circumstances, USA Container Agents may provide an appropriate remedy, which may include:

  • Replacement, subject to availability;
  • Repair or correction where appropriate;
  • Full or partial refund; or
  • Return of the product.

When a return is required because of an error attributable to USA Container Agents, we will cover the applicable return transportation costs or provide appropriate arrangements for the return.

3. Non-Defective Returns

Eligible standard, non-customized products may be returned within 30 days of delivery when the product remains in substantially the same condition as when delivered and has not been modified or damaged by the customer.

Examples of non-defective returns may include a change of mind or an order that is no longer required.

For non-defective returns:

  • The customer is responsible for return transportation costs.
  • The return must be approved by USA Container Agents before transportation is arranged.
  • The product must remain in acceptable return condition.
  • Additional conditions may apply depending on the type and condition of the unit.

Customized or specially fabricated units are generally excluded from non-defective returns.

4. Return Method

Due to the size and weight of shipping containers, approved returns are handled through freight or other appropriate transportation services rather than ordinary parcel drop-off locations.

Customers must contact USA Container Agents before sending or arranging the return of a container. We will provide the appropriate return instructions and, where applicable, coordinate the required freight transportation.

Customers should not independently ship or transport a container back to us without receiving return authorization and instructions.

5. Return Transportation Costs

When the Customer Pays

For eligible non-defective returns, the customer is responsible for the applicable return transportation costs.

This may include returns resulting from:

  • Change of mind;
  • No longer requiring the product;
  • Ordering an incorrect product; or
  • Other reasons not caused by USA Container Agents.

When USA Container Agents Pays

USA Container Agents will cover the applicable return transportation costs when the return is required because of an error attributable to us.

This includes situations such as:

  • The wrong product was delivered;
  • The delivered product materially differs from the confirmed order;
  • A product was supplied incorrectly; or
  • The product arrived damaged due to our handling or fulfillment error.

6. Non-Returnable Circumstances

A return may not be accepted when the product:

  • Was customized or specially fabricated according to the customer’s approved specifications and the customer is requesting a non-defective return;
  • Was purchased as used and the disclosed condition is the reason for the return;
  • Has been damaged after delivery through customer use, handling, modification, or neglect;
  • Has been modified or altered after delivery;
  • Has been materially changed from its delivered condition; or
  • Is subject to circumstances outside USA Container Agents’ responsibility, such as delays or issues caused solely by third-party logistics providers, customs authorities, or other external parties.

These limitations do not prevent a customer from submitting a claim where the product is defective, materially non-conforming, or incorrectly supplied by USA Container Agents.

7. Exchanges

Exchanges may be available for eligible standard, non-customized units, subject to product availability and applicable return conditions.

The availability of an exchange depends on the type of unit originally purchased and the requested replacement unit.

Customized or specially fabricated units are generally not eligible for exchange when the original unit conforms to the customer’s approved specifications.

Where the issue results from an error by USA Container Agents, an appropriate replacement or alternative remedy may be provided subject to availability.

8. Refund Processing

Approved refunds are processed within 12 business days after the returned product has been received and inspected.

Refunds are generally issued using the original payment method unless otherwise agreed.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank or payment provider.

Shipping and handling charges associated with a non-defective return are generally non-refundable.

Where a refund is issued because of an error attributable to USA Container Agents, applicable shipping or return transportation costs will be handled in accordance with the provisions of this policy.

9. Order Cancellation

Order cancellation requests may be accepted only before certain fulfillment activities have begun, including:

  • Container allocation;
  • Transportation booking; or
  • Documentation processing.

Cancellation requests must be submitted in writing. Depending on the stage of fulfillment, cancellation or administrative fees may apply.

10. How to Request a Return

Customers requesting a return should contact USA Container Agents within the applicable 30-day return window and provide:

  • Order information;
  • Reason for the return;
  • Photographs or videos where applicable; and
  • Any other information reasonably required to evaluate the request.

Email: sales@usacontaineragents.com

Customers must receive return instructions or authorization before arranging transportation for an approved return.

Return Policy Summary

  • Return window: 30 days from delivery
  • Defective returns: Accepted
  • Eligible non-defective returns: Accepted for eligible standard, non-customized units
  • Customized units: Generally not eligible for non-defective returns
  • Exchange: Available for eligible units, subject to availability
  • Return method: Freight/carrier transportation
  • Non-defective return shipping: Customer pays
  • Return shipping caused by our error: USA Container Agents pays
  • Refund processing: Within 12 business days after the returned product is received and inspected